Last updated: August 6, 2026
1.Introduction
Core Connections (“Core Connections,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information of visitors to our website and users of our online services. This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and the choices available to you.
This Privacy Policy applies to our website and any related online tools, forms, or services that link to this policy. By using our website, you agree to the collection and use of information in accordance with this policy.
Core Connections operates in Ontario, Canada, and handles personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario law.
2. Information We Collect
We collect personal information through the following areas of our website:
2.1 Contact Form
Our website includes a contact form, built on the WordPress platform, that allows visitors to reach out to us directly. When you submit this form, the information you provide (which may include your name, email address, phone number, company name, and message content) is transmitted through an automated process to a shared document used by our team to review and respond to inquiries. We use this information solely to respond to your request and for related internal record-keeping.
2.2 Newsletter Sign-Up
Our website offers a newsletter sign-up where you can provide your email address (and potentially your name) to receive updates, insights, and marketing communications from Core Connections. We use a third-party email marketing platform to manage newsletter subscriptions and send communications. That platform processes your information on our behalf and is subject to its own privacy and data handling practices. You may unsubscribe from newsletter communications at any time using the unsubscribe link included in each email, or by contacting us directly.
2.3 Support Access Tool
Our website includes a support access feature, powered by N-able, that allows visitors to click a button to access a support download link. This feature is implemented through a code snippet provided by N-able and embedded on our support subdomain. Depending on how you use this feature, N-able may collect technical information (such as device or connection details) necessary to facilitate the support download. N-able’s handling of this information is governed by N-able’s own privacy practices in addition to this policy.
2.4 Automatically Collected Information
As with most websites, our site may automatically collect certain technical information when you visit, such as your IP address, browser type, device information, pages visited, and time spent on the site. This information helps us maintain and improve the security, performance, and functionality of our website.
3. How We Use Your Information
We use the personal information we collect for the following purposes:
- To respond to inquiries submitted through our contact form
- To send newsletter communications to subscribers who have opted in
- To facilitate access to support resources through our support subdomain
- To maintain, secure, and improve our website and online services
- To comply with legal obligations
We do not sell your personal information to third parties.
4. How We Share Your Information
We may share personal information with the following categories of third parties, each of whom processes information only as necessary to provide their respective service to us:
- Our email marketing platform provider, to deliver newsletter communications
- N-able, in connection with the support access feature on our support subdomain
- Service providers who support our website hosting, form processing, and IT operations
- Legal or regulatory authorities, where required by law
We do not share your personal information with third parties for their own independent marketing purposes without your consent.
5. Cookies and Tracking Technologies
Our website may use cookies or similar tracking technologies to support core website functionality and, where applicable, to understand how visitors use our site. You can control or disable cookies through your browser settings; however, doing so may affect certain website features.
6. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this policy, including to respond to your inquiries, maintain newsletter subscriptions, and meet legal, accounting, or reporting obligations.
7. Data Security
We take reasonable administrative, technical, and physical safeguards to protect personal information under our control from unauthorized access, use, disclosure, or loss. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Your Rights and Choices
Depending on applicable law, you may have the right to access, correct, or request deletion of your personal information held by us. You may also withdraw consent to marketing communications at any time. To exercise any of these rights, please contact us using the information in Section 10 below.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. The updated policy will be posted on this page with a revised “Last updated” date.
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:
Core Connections
180 Parsons Road, Unit 15
Alliston, Ontario
Email: info@coreconnections.ca